| As a first time user of REO
Nationwide's BPO service, we believe it is necessary to review a few things with you, the
client, as each client approaches the valuation process from a different perspective or
has different requirements. We understand that there are often time constraints in
obtaining information and we will do our best to help you meet your deadlines. REO Nationwide is here to serve you to the best of our ability. REO Nationwide will meet your specific requirements, when possible. However, in order to meet your needs, you will need to let us know exactly what you expect with regard to timing and report structure. As with any relationship, there is often a period when the two parties get to know each other and learn to work together. REO Nationwide believes you will find our service and staff is very capable of meeting your needs once we get used to working together. From time to time during our relationship, we may experience some delays in returning a BPO to you in a timely manner. We attempt to use only tried and true agents with whom we have established relationships during our 13 years of business but even then, problems can arise and we will deal with them to the best of our ability, Occasionally, a request comes in for a BPO on a property which is difficult to obtain either because of a remote location or because of some other peculiarities. These instances may require a little more time to find an agent who is willing to meet our standards and your requirements or to find comparables. When these situations arise, we will try to inform you of the possible delay with that particular property. Also, please understand that it is easy to look at property transactions in terms of the state of which we are most familiar. Each state must be looked at individually when dealing with properties across the nation. Each state has its own operating rules concerning real estate. Some states do not allow brokers to give opinions of value, others allow limited review and in some states there is confusion and brokers are not sure if they are allowed to give valuation opinions. Some of you will request pictures of the property with your order. Many brokers across the country are reluctant to take pictures, or simply refuse to because of the cost involved to take a couple of pictures and develop a roll of film. This is particularly the case in remote areas where there is not a lot of business and film processing may not be as quick as we are used to in the metropolitan areas. We will attempt to obtain pictures, if necessary, in as expeditious manner as is possible through the broker or alternative methods. A suggestion which we feel is useful in helping to meet deadlines is for you, the client, to attempt to spread your BPO requests over the full month if possible rather than ordering all of them at once. This makes tracking easier for us and review by you easier as well. Shortly, a senior staff member will contact you and/or your supervisor to ensure that our relationship is getting started in the right direction. In the meantime, if you have a question or concern at any time, please do not hesitate to call us and speak with your contact or a senior staff member. Our number is (949) 760-5000. We look forward to a long and mutually rewarding relationship with you! |
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